Email
Victorian health incident management policy
It is widely recognised that incidents can occur while providing health care, and that some of these can have serious consequences for patients/clients/residents, the health service, employees/contractors/agency staff/students/volunteers and the public.
It is essential that health services establish a structured incident management review process consistent with best practice and reflective of their clinical governance policy.
The Victorian health incident management policy
All Victorian publicly funded health services and agencies that provide health services on behalf of the Department of Health are subject to the Victorian health incident management policy.
The policy is a comprehensive guideline for health services and agencies which incorporates a standardised framework for the collection and management of clinical (patient) incidents.
The policy is consistent with the Australian Commission on Safety and Quality in Health Care (ACSQHC) national quality and safety standards released in 2011. These standards will act as both a quality assurance and quality improvement mechanism.
The policy covers three sections:
- policy scope
- health service and agency requirements
- incident review process and open disclosure.
Victorian health incident management policy
The Victorian health incident management policy guide
The Victorian health incident management policy guide provides information to assist health services, agencies and their staff to identify, manage and review incidents as they occur across the health care environment.
This policy guide should be read in conjunction with the Victorian health incident management policy.
The policy guide covers three sections:
- incident management roles and responsibilities
- the incident management process
- incident severity rating.
