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Office of the Health Services Commissioner
Problem with a health service or concerns about your health privacy? We can help.
The Health Services Commissioner:
Free Seminar: Health Privacy -An introduction to the Health Records Act 2001 (Vic)
This free introductory seminar is targeted at staff of agencies and health services which collects, discloses or holds health information in Victoria. It will provide an overview of Victorian privacy legislation, with focus on health. Health Privacy Principles, case studies and organisational responsibilities will be covered and there will be opportunities for questions and discussion.
Dates: Wednesday 27 April 2016 and Wednesday 19 October 2016
Time: 10:00 AM to 12:00 PM
Location: Office of the Health Services Commissioner
Registrations are essential. Please fax your registration form to 03 9032 3111 or email the form to email@example.com at least 2 weeks prior to your chosen seminar date.
Health Services Commissioner delivers more outcomes
Victoria's Health Services Commissioner is receiving more complaints and delivering a greater number of outcomes than ever before, according to a report tabled in Parliament on 7 October, 2015.
The OHSC annual report shows 3,436 new complaints were received in the 2014-15 reporting year, which is a 10 per cent rise on the previous year and 23 per cent more than two years ago.
Health Services Commissioner Dr Grant Davies said the increase in demand was due to several factors including increased consumer awareness of rights and the OHSC's overhaul of operations that made it easier for consumers to lodge health care complaints.
"This year has been one of renewal and modernisation in the way the Office of the Health Services Commissioner serves the Victorian community," Dr Davies said.
"We have brought a greater focus to accessibility and flexibility in how we manage complaints, leading to more being accepted and, importantly, a greater number of outcomes achieved for complainants."
Access the full report from the Annual/quarterly reports section.
The Office of the Health Services Commissioner is now on Twitter - @OHSC_Victoria
Follow us for updates, ideas and resources on complaints management, healthcare quality, patient rights, medical ethics and more.
Study of people lodging complaints with the Victorian Health Services Commissioner
In 2012, the Health Services Commissioner commissioned a study which was the first of its type in Australia, entitled a Study of people lodging complaints with the Victorian Health Services Commissioner (‘the Study’). The purpose of the Study was to understand the perceptions and experiences of people who lodge a complaint with the Office of the Health Services Commissioner. The Study’s findings were reflected in the review of the Health Services (Conciliation and Review) Act 1987 undertaken during 2012 by an Expert Panel appointed by the Minister for Health, the Hon. David Davis MLC. This ultimately led to the introduction of new health complaints legislation into Parliament on 2 September 2014, the Healthcare Quality Commissioner Bill 2014.
The Office is making changes in response to the Study which will contribute to achieving a number of our key Strategic Plan goals and are likely to result in:
Read the final report of the Study and the Commissioner’s response to it - Response to the Study of people lodging complaints with the Victoiran Health Services Commissioner.
Office of the Health Services Commissioner is relocating
From Monday 28 October 2013 the address for the OHSC is
DX Number 210182
Online Training - Now Free
Health Services Commissioner
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Health Services Commissioner
Last updated: 31 December, 2015
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