Archived 14 March 2007 - some links may not work
The Mental Health Quality Incentive Strategy
1999/2000
Introduction
Over recent years, Victoria's public mental health services have undergone
significant reform aimed at improving the provision of mental health
care so that services are more effective and responsive to consumer needs.
In 1996/97 the Mental Health Branch introduced the Quality Incentive
Strategy (formerly called the Quality Bonus Project) which provides financial
incentives to promote the provision of high quality mental health services.
The Strategy has an annual cycle and was initially applied only to adult
mental health services. It has three streams: consumer and carer satisfaction,
timeliness of data reporting, and service responsiveness to identified
target groups.
The Strategy was expanded in 1997/98 to include child and adolescent
mental health services and aged persons mental health services.
In the 1998/99 and 1999/2000 financial years the following areas were
targeted in all mental health services:
- Consumer and carer satisfaction .
- Service responsiveness .
- Data timeliness.
Over time, the service responsiveness component has focussed on a variety
of different groups, including:
- Women.
- People from non-English speaking backgrounds.
- Statutory clients, children who may be at risk and their parents
and carers.
- Consumers who utilise residential and community based aged care services.
Assessment of the performance of each service against the measures relating
to consumer and carer satisfaction, services responsiveness and data
timeliness for 1999/2000 is now complete.
Quality
Incentive Reports Available
The following reports are now available, and can either be downloaded
or ordered online:
Note: The following documents are PDF files. You will require
the Adobe Acrobat Reader to view and print them.Click
here if you require this Reader
1999/2000 Consumer and Carer Satisfaction Survey Summary Report
1999/2000 Evaluation of Responsiveness to the Needs of Statutory
Clients, Children who May be at Risk and their Parents /Carers.
1999/2000 Data Timeliness Summary Report
These reports do not identify individual services. Each service is aware
of its identification number and has received individual service based
reports. Reports from previous years' Quality Incentive Strategy assessment
components are available by contacting mental health publications line
on (03) 9616 8087.
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PDF
file 269KB)