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Victoria's Mental Health Services

Patient rights

Patient rights booklets: About your rights

The Mental Health Act 1986 requires that every person must receive a written statement of their rights under the Act when they become a patient. The Act also requires that every patient for whom electroconvulsive therapy, major non-psychiatric treatment or psychosurgery is proposed must also be given a statement of rights.These statements are provided in booklets that include a list of organisations that can help with more information, assistance, advocacy or complaints. The booklets include sections on the Mental Health Review Board and community treatment when relevant.

These booklets can be viewed in English and other languages and downloaded by clicking on the links below.

Please note while the information in the booklets in languages other than English reamains relevant, the contact details are no longer current.

For up-to-date contact information, please refer to the English version of each booklet.

Involuntary patients: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Involuntary Patients: About Your Rights Brochure - Feb 2012 - English Croatian PDF (143kb) Somali PDF (154kb)
  Involuntary Patients: About Your Rights Brochure - Feb 2012 - English - Large print version Greek PDF (165kb) Spanish PDF (157kb)
Arabic PDF (175kb) Italian PDF (157kb) Turkish PDF (142kb)
Cambodian PDF (297kb) Macedonian PDF (154kb) Vietnamese PDF (151kb)
Chinese PDF (358kb) Serbian PDF (154kb)  

Restricted involuntary treatment orders: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Restricted Involuntary Treatment Orders: About Your Rights Brochure - Feb 2012 - English Croatian PDF (153kb) Somali PDF (149kb)
  Restricted Involuntary Treatment Orders: About Your Rights Brochure - Feb 2012 - English - Large print version Greek PDF (182kb) Spanish PDF (144kb)
Arabic PDF (176kb) Italian PDF (174kb) Turkish PDF (157kb)
Cambodian PDF (329kb) Macedonian PDF (180kb) Vietnamese PDF (187kb)
Chinese PDF (378kb) Serbian PDF (183kb)  

Security patients: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Security Patients: About Your Rights Brochure - Feb 2012 - English Croatian PDF (150kb) Somali PDF (134kb)
  Security Patients: About Your Rights Brochure - Feb 2012 - English - Large print version Greek PDF (173kb) Spanish PDF (137kb)
Arabic PDF (174kb) Italian PDF (157kb) Turkish PDF (145kb)
Cambodian PDF (332kb) Macedonian PDF (165kb) Vietnamese PDF (186kb)
Chinese PDF (344kb) Serbian PDF (169kb)  

Forensic patients: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Forensic Patients: About Your Rights Brochure - Feb 2012 - English

  Forensic Patients: About Your Rights Brochure - Feb 2012 - English - Large print version Arabic PDF (185kb)
Cambodian PDF (275kb) Italian PDF (141kb) Turkish PDF (149kb)

Electroconvulsive therapy: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Electroconvulsive Therapy: About Your Rights Brochure - Feb 2012 - English Croatian PDF (139kb) Somali PDF (124kb)
  Electroconvulsive Therapy: About Your Rights Brochure - Feb 2012 - English - Large print version Greek PDF (159kb) Spanish PDF (128kb)
Arabic PDF (165kb) Italian PDF (124kb) Turkish PDF (135kb)
Cambodian PDF (206kb) Macedonian PDF (148kb) Vietnamese PDF (147kb)
Chinese PDF (369kb) Serbian PDF (149kb)  

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Major non-psychiatric treatment: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif)

  Major Non-Psychiatric Treatment: About Your Rights Brochure - Feb 2012 - English Croatian PDF (121kb) Somali PDF (110kb)
  Major Non-Psychiatric Treatment: About Your Rights Brochure - Feb 2012 - English - Large print version Greek PDF (136kb) Spanish PDF (112kb)
Arabic PDF (137kb) Italian PDF (110kb) Turkish PDF (120kb)
Cambodian PDF (182kb) Macedonian PDF (127kb) Vietnamese PDF (129kb)
Chinese PDF (291kb) Serbian PDF (130kb)  

Non-custodial supervision orders: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Non-Custodial Supervision Orders: About Your Rights Brochure - Feb 2012 - English
  Non-Custodial Supervision Orders: About Your Rights Brochure - Feb 2012 - English - Large print version

Forensic (remand and interim disposition order) patients: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Forensic (Remand and Interim Disposition Orders) Patients: About Your Rights Brochure- Feb 2012 - English
  Forensic (Remand and Interim Disposition Orders) Patients: About Your Rights Brochure- Feb 2012 - English - Large print version

Continuing treatment (section 12A-12D) involuntary patients: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Continuing Treatment (section 12A–12D) Involuntary Patients: About Your Rights Brochure - Feb 2012 - English
  Continuing Treatment (section 12A-12D) Involuntary Patients: About Your Rights Brochure - Feb 2012 - English - Large print version

Assessment orders - Diagnosis, assessment and treatment orders: About your rights

The files below are in Portable Document Format (PDF) (PDF icon gif) - file size is in brackets

  Assessment Orders Diagnosis, Assessment and Treatment Orders Patients: About Your Rights Brochure - Feb 2012 - English
  Assessment Orders Diagnosis, Assessment and Treatment Orders Patients: About Your Rights Brochure - Feb 2012 - English - Large print version

Psychosurgery: About your rights

  Psychosurgery: About Your Rights Brochure - Feb 2012 - English
  Psychosurgery: About Your Rights Brochure - Feb 2012 - English - Large print version

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Ordering booklets

The following English language booklets can be mailed out to you by placing an order on the Ordering mental health publications page.

  • Involuntary patients
  • Restricted involuntary treatment orders
  • Security patients
  • Electroconvulsive therapy
  • Major non-psychiatric treatment
  • Non-custodial supervision orders

Information for mental health services

How to use the brochures

A member of the treating team should give the patient the relevant booklet, talk to them about their rights, using the booklet as a guide, and answer any questions. Some of the booklets contain tick boxes which must be marked by a member of staff. The tick boxes are used to clarify which information is relevant to the individual patient.

In addition to providing the booklets, each patient must also be given an oral explanation of the information. The explanation must be given in the language, mode of communication or terms which the person is most likely to understand. This will need an individual assessment of the best way to ensure the information is effectively conveyed, and should take into account the person's mental state or special needs. Specialist services, such as interpreter services, should be used where appropriate. One or more follow-up sessions may be required to ensure the information has been understood.

Each member of the treating team has an obligation to provide information, answer questions and help patients exercise their rights.

The most commonly used booklets should be displayed in areas where they are readily available to patients, their families, friends and advocates. Sensitivity should be exercised in the distribution of the electroconvulsive therapy and psychosurgery booklets. These should only be given to patients and their families who have been recommended for these treatments.

Communication with carers

Guardians, family members and carers should also be informed about the patient's rights. They will have a need to know for a range of reasons, for example:

  • to assist in coming to terms with a crisis situation
  • to advocate for the patient
  • to help inform a patient who is too ill to comprehend the written material
  • to assist with their role in providing support and care to the patient.

In providing information to family and carers, issues of confidentiality must always be considered.

Ongoing communications

These booklets should be seen as a starting point for the regular provision of information. The patient should be given the name of a contact person they can approach at any time for more information. Whether or not the patient does ask for more information, the contact person should periodically follow-up with the patient to assess their understanding and provide further information. This also provides the opportunity to correct any misunderstandings.

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Telephone Information Line

The Telephone Information Line has recorded information about

  • Involuntary patients and involuntary treatment orders
  • Community treatment orders
  • Electroconvulsive therapy
  • The Mental Health Review Board

You can listen to the information by calling:

English 9679 9838
Arabic 9679 9825
Cambodian 9679 9826
Cantonese 9679 9827
Croatian 9679 9828
Greek 9679 9829
Italian 9679 9830
Macedonian 9679 9831
Mandarin 9679 9837
Serbian 9679 9834
Somali 9679 9832
Spanish 9679 9833
Turkish 9679 9835
Vietnamese 9679 9836

The lines are open 24 hours a day, seven days a week.

Last updated: 11 May, 2012-->-->-->
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