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Advice, information and referral for general and mental health issues in Victoria
There are a number of ways that you can seek advice, information and referral for general and mental health issues in Victoria.
- For immediate, expert health advice from a nurse, please call NURSE-ON-CALL on 1300 60 60 24.
- For mental health advice, please contact your local mental health service, which can be found via Victoria's Approved Mental Health Services.
- In case of emergency, please call 000.
Mental Health Service providers
| Line | Provides: | Number | Operating Hours | Website |
|---|---|---|---|---|
| Area Mental Health Services (AMHS) triage | AMHS provide mental health information, advice and referral. | Each AMHS has a centralised triage number (on website) | 24 hours/7 days | www.health.vic.gov.au/mentalhealth/services |
| beyondblue | Information on depression, anxiety and related disorders. | 1300 22 4636 | 24 hours/7 days | www.beyondblue.org.au |
| Lifeline | Access to crisis support, suicide prevention and mental health support services. | 13 11 14 | 24 hours/7 days | www.lifeline.org.au |
| Mind Health Connect | This site is your trusted gateway to issues surrounding mental health care and your first step to finding relevant support and resources to meet your needs. | N/A | 24 hours/7 days | www.mindhealthconnect.org.au |
| Griefline | Free, confidential telephone counselling services to anyone in the community who may need support in order to express their feelings and experiences. | 9935 7400 | 12 noon to 3 am, 7 days a week | griefline.org.au |
| SANE | Information about treatments, symptoms, medications, where to go for support and help for carers. | 1800 187 263 | 9 – 5 weekdays | www.sane.org |
| ARAFEMI Carer Helpline | Free, confidential information, support and referral for family, carers and friends of people with a mental illness. | 1300 550 265 | 9 – 5 weekdays | www.arafemi.org.au/family-support/telephone-helpline.html |
| DirectLine | Immediate counselling (including crisis intervention), support in dealing with the impact of drug use on the family, and information and referral to treatment and support services across Victoria. | 1800 888 236 | 24 hours a day/7 days a week | www.health.vic.gov.au/aod/directline.htm |
| Family Drug Help | Information about drugs and their effects, support and referrals. | 1300 660 068 | 9am – 9 pm weekdays | www.familydrughelp.org.au |
| SuicideLine VIC | Specialist telephone counselling and information to anyone affected by suicide. | 1300 651 251 | 24 hours/7 days | www.suicideline.org.au |
| PANDA | Counselling for people affected by post or ante natal depression | 1300 726 306 | 9 am – 7 pm weekdays | www.panda.org.au |
| Gambler's helpline | · Free, professional and confidential counselling for people experiencing an issue with their gambling, including family and friends. | 1800 858 858 | 24 hours/7 days | www.problemgambling.vic.gov.au |
| Kids HelpLine | Free, private and confidential telephone and online counselling service for young people aged between 5 and 25. | 1800 55 1800 | 24 hours/7days | www.kidshelp.com.au |
| OCD and Anxiety helpline | Assistance to callers to understand and manage symptoms of anxiety disorders and depression, and referral to community and health services. | 1300 269 438 or 9830 0533 | 10am – 4 pm weekdays | www.arcvic.org.au/our-services/helpline |
| Headspace | Online and telephone support and counselling to people aged 12 to 25. | 1800 650 890 | Telephone: 10 pm to 1 am Online counselling: 1 pm to 1 am |
www.eheadspace.org.au |
| Mensline | Telephone and online support, information and referral service, advice for men to deal with relationship problems in a practical and effective way. | 1300 78 99 78 | 24 hours/7 days | www.mensline.org.au |
| ATAPS – GP psych support line | Provides GPs with patient management advice from psychiatrists within 24 hours of request. | 1800 200 588 | Response available within 24 hours | www.health.gov.au/mental-boimhc-support |
| Bush crisis line | Telephone support and debriefing service for multi-disciplinary remote and rural health practitioners and their families. | 1800 805 391 | 24 hours/7 days | bss.crana.org.au/9-frequently-asked-questions.html |
| Suicide call back | Crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide. | 1300 659 467 | 24 hours/7 days | www.suicidecallbackservice.org.au/ |
| Parentline | State-wide telephone counselling, information and referral for parents and carers with children from birth to eighteen years. | 13 22 89 | 8 am – midnight/ 7 days | www.education.vic.gov.au/earlychildhood/parentline/ |
| Women’s Domestic Violence Crisis Service | Support and ideas, advice about how the law can help protect people and information about places to stay to get away from domestic violence. | Phone (03) 9322 3555 or 1800 015 188 (24 hours) | 24 hours/ 7 days | |
| Gay and Lesbian Switchboard | Free and confidential telephone counselling, referral and information for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. | 9663 2939 or 1800 184 527 | Mon-Thurs 6 pm – 10 pm Fri – Sun 6 pm – 9 pm |
www.switchboard.org.au |
| Sexual Assault Crisis Line Victoria | State-wide after-hours, confidential, telephone crisis counselling service for victim/survivors of past and recent sexual assault. | 1800 806 292 | 5 pm – 9 am/7 days | www.sacl.com.au/ |
