Standard 11 – Documented policies and procedures

Standard 11

Voice Over: Standard 11 – Documented policies and procedures.

Displayed on screen: (Standard 11 - Policies and procedures document how the organisation is safe for children and young people.)

Jacinda de Witts, Deputy Secretary, Regulation, Risk, Integrity and Legal Division speaking to camera: A child safe organisation documents how it keeps children safe through its policies and procedures. They need to be widely available, easy to understand and accessible to all within the organisation and to those accessing your services, including children.

Voice Over (and displayed on screen): To comply with Standard 11 your organisation must meet the following five minimum requirements: 

• Policies and procedures address all Child Safe Standards.
• Policies and procedures are documented and easy to understand. 
• Best practice models and stakeholder consultation inform the development of policies and procedures.
• Leaders champion and model compliance with policies and procedures. 
• Staff and volunteers understand and implement policies and procedures.

Jacinda de Witts, Deputy Secretary, Regulation, Risk, Integrity and Legal Division speaking to camera: To know if your organisation is meeting Standard 11, ask yourself these questions:

• How do the policies of the organisation set out the child safety and wellbeing expectations and Child Safe Standards requirements?
• How do you make your policies and procedures specific to your organisation? 
• Have you made your child safe policies and procedures publicly available and easy to understand?
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• How do you know if staff are implementing child safe policies and procedures?
• And what happens if policies and procedures are not followed?

Voice Over (and displayed on screen): For more information on Child Safe Standards visit the departments website.