General enquiries
Postal
Department of Health
50 Lonsdale Street
Melbourne, 3000
Victoria, Australia
Phone
1300 650 172
[local calls free within Victoria, except mobile phones]
International, interstate and mobile callers: (+61 3) 9096 0000
Use the National Relay Service
The National Relay Service is available for people who are d/Deaf, hard of hearing or have a speech/communication difficulty and find it hard speaking with people who use a phone. It operates 24/7 across Australia, except for video relay calls. All calls are confidential.
Video Relay Call Hours
- Monday to Friday: 7am to 6pm (AEST)
- Saturday: 8am to 12pm
- Not available on national public holidays
How to use the service
Step 1. Register
Register for the service via the NRS App or the NRS website. For assistance, text the NRS Helpdesk at 0416 001 350.
Step 2. Contact NRS
Choose your preferred channel from the options listed on the Numbers and links for NRS users page.
Step 3. Provide our number
When prompted, provide our phone number 1300 366 356
- For Internet Relay calls, see the Make an Internet Relay call page and use the number 1300 366 356
- For Captioned Relay calls, see the Make a captioned relay call page and use the number 1300 366 356
Translating and interpreting service
If you need an interpreter, call 131 450 or see the Translating and Interpreting Service website.
Feedback and complaints
For information about providing feedback or making a complaint, see Feedback and complaints.
Reviewed 26 November 2024
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