The department has developed guidance information to help non-emergency patient transport (NEPT) services achieve the regulatory requirements prescribed in the Non-Emergency Patient Transport Regulations 2026 (the Regulations). The information available for download explains how the regulations apply to the different NEPT classes (acuity levels). The guidance information provides the regulation reference and should be reviewed in conjunction with the regulations.
NEPT Regulations 2026 - Implementation guidelines
This document provides guidance for licence holders on implementation of the 2026 NEPT Regulations.
Non-Emergency Patient Transport Regulations 2026 – Implementation guidelines
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Clinical governance and staff credentialing
Non-Emergency Patient Transport Regulations 2026 - Clinical governance
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Non-Emergency Patient Transport Regulations 2026 - Clinical competency standards
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Quality assurance and occupational health and safety
Non-Emergency Patient Transport Regulations 2026 – Quality assurance plan
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Updated 15 Apr 2026
Non-Emergency Patient Transport Regulations 2026 – Infection control
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Updated 16 Apr 2026
Non-Emergency Patient Transport Regulations 2026 – Patient care records
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Non-Emergency Patient Transport Regulations 2026 – Occupational health and safety
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Non-Emergency Patient Transport Regulations 2026 – Serious adverse patient safety events
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Vehicles and equipment
Non-Emergency Patient Transport Regulations 2026 – Vehicles and equipment
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Updated 16 Apr 2026
Inspection
Non-Emergency Patient Transport Regulations 2026 – Inspection process information for licence holders
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Updated 15 Apr 2026
Updated