Structure of the capability framework

The capability framework supports our workforce to understand and respond to the needs of consumers, families, carers and supporters at every point of care. It does this by setting out shared principles and capabilities.

The framework includes three core components: safe and supportive working environments, principles, and capabilities. Each of these puts the needs of consumers, families, carers and supporters at the centre of the mental health and wellbeing system.

Safe and supportive working environments

A safe and supportive working environment is the foundation and prerequisite for all members of the workforce to use their existing capabilities effectively.

Principles

Our workforce shares common values, approaches, attitudes and ways of working with consumers, families, carers, supporters and colleagues – both within and across services. The framework sets out seven principles to guide our practice, regardless of setting, role or level of specialisation.

Capabilities

The framework also sets out 15 capabilities that outline the knowledge and skills required to deliver safe and effective care, support and treatment.

Capabilities are described for:

• whole-of-workforce – all workers who interact with consumers, families, carers and supporters within and intersecting with the mental health and wellbeing system. This includes support and administration staff, and workers who support mental health and wellbeing learning, development and broader sector engagement
• care, support and treatment professionals – those involved in the direct provision of mental health and wellbeing care, support and treatment for consumers, families, carers and supporters
• technical or specialist professionals – those who have specialist and technical skills within the described capability, which may include technical and specialist expertise in one or more areas of that capability domain but not necessarily all areas
• leadership – team managers and service leaders across a variety of service functions and settings, inclusive of those in auxiliary services such as education institutions, peak bodies and unions.