Key messages
- The Department of Health and Human Services funds face-to-face ice training for frontline workers to build their knowledge and skills to respond safely and effectively to people affected by the drug ice.
- Training to build skills in supervision and other forms of practice support is available to senior staff and managers and team leaders in health and human services.
- Ice: training for frontline workers is a free online resource available for all frontline workers and training providers.
Face-to-face ice training
Frontline workers face challenges when delivering services to people affected by the drug ice.
The department is funding training to build frontline workers’ knowledge and skills to respond safely and effectively to people affected by the drug ice. The half-day training sessions are contextualised to the specific needs of different workforces.
Training is available in selected regional areas as well as metropolitan Melbourne.
The training is delivered by a range of organisations and tailored to each workforce.
| Workforce sector | Training provider | Contact details |
| Health sector, education staff, housing, transport and welfare providers | 360 Edge | Email: icetraining@360edge.com.au Phone: 1300 988 184 More information at the 360 Edge . |
| Court staff, prison staff, local government and emergency staff | Caraniche | Email: training@caraniche.com.au Phone: (03) 8417 0500 More information at the Caraniche . |
| Nurses and midwives | The Australian Nursing and Midwifery Federation / Turning Point | Email: education@anmfvic.asn.au Phone: (03) 9275 9363 More information at the Australian Nursing and Midwifery Federation . |
| Human services including the child protection workforce | The Centre of Excellence in Child and Family Welfare / Youth Advocacy and Support Agency | Email: training@cfecfw.asn.au Phone: (03) 9094 3522 More information at the Centre of Excellence in Child and Family Welfare . |
| General practitioners | Royal Australian College of General Practitioners | Email: maryan.valverde@racgp.org.au Phone: (03) 8699 0411 More information at the Royal Australian College of General Practitioners . |
| Paramedics and first responders | Ambulance Victoria | Email: vocational.programs@ambulance.vic.gov.au Phone: (03) 4313 6488 |
| Police | Victoria Police | Email: drugandalcoholpolicy-mgr@police.vic.gov.au Phone: (03) 9247 6725 More information at the Victoria Police . |
| The health and human services workforce employed in Aboriginal community controlled services | Victorian Aboriginal Community Controlled Health Organisation (VACCHO) |
It is the responsibility of individual workers to discuss participation in this funded training activity with their manager.
For more information email: iceworkforcetraining@dhhs.vic.gov.au.
Practice support for frontline workers in health and human services
Working with clients who have complex needs as a result of using ice can increase stress on frontline staff.
It is important for worker safety, morale and confidence that they receive ongoing support and guidance from within their organisation. It helps frontline workers to deliver effective, safe and culturally appropriate services.
The department is providing training for health and human services supervisors, team leaders and other workers who want to improve their skills to provide supervision and other forms of practice support.
The Monash Centre for Scholarship in Health Education (MCSHE) will deliver this training to health and human services workforces employed in mainstream organisations and the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) deliver this training the health and human services workforce employed in Aboriginal community controlled services.
| Workforce sector | Training provider | Contact details |
| The health and human services workforce employed in mainstream organisations | The Monash Centre for Scholarship in Health Education (MCSHE) | |
| The health and human services workforce employed in Aboriginal community controlled services | Victorian Aboriginal Community Controlled Health Organisation (VACCHO) | |
| Supervisors and Practice Leaders in Mental Health and Alcohol and Other Drug Services | The Bouverie Centre | Email: A.Nyland@latrobe.edu.au Phone: (03) 9385 5100 |
It is the responsibility of individual workers to discuss participation in this funded training activity with their manager.
Online training
Ice: training for frontline is a free online resource for all frontline workers and training providers.
It includes the following modules:
- About ice
- Effects of ice
- Communicating with ice users
- Ice users and critical incidents
- Interventions
- Prevention
- Organisational responses to ice.
Each module contains two to eight topics. Frontline workers and trainers can choose to participate in all of the modules, just one, or any number of individual topics.This resource also includes contextualised topics, including delivering services in unregulated environments, working with children and families and early intervention in primary health care settings.
Feedback
This program will be regularly reviewed and evaluated to ensure it responds to the changing needs of the Victorian community.If you would like to provide feedback please email: iceworkforcetraining@dhhs.vic.gov.au.
Reviewed 13 October 2024