Victoria's Urgent Care Clinics have clocked up more than one million visits over the past 3 years, helping to ease pressure on busy hospital emergency departments.
Delivered in partnership with the Australian Government, Victoria's network of Urgent Care Clinics treats more than 7,500 patients each week.
Victoria's Urgent Care Clinics provide free healthcare when you need to see someone immediately, but it is not life-threatening. This includes treatment for fractures, sprains, fevers, infections, cuts and burns.
Data shows the most common conditions Victorians attend Urgent Care Clinics for include respiratory infections, lacerations, coughs and abdominal pain – all conditions that do not necessarily require emergency care.
Highly qualified GPs and nurses provide expert urgent care 7 days a week, from early to late, meaning Urgent Care Clinics provide an alternative care option when Victorians can’t wait to see their regular GP.
Patients don’t need an appointment to receive care at an Urgent Care Clinic and attending an Urgent Care Clinic is free for everyone – with or without a Medicare card.
The milestone is also timely reminder to Victorians about the alternative care options available to them through Victoria's Urgent Care Services network, including Urgent Care Clinics and Victoria’s Virtual Emergency Department (VVED) – a free 24/7 service that connects patients with an emergency doctor or nurse from their mobile or computer for treatment for non-life-threatening conditions.
In a life-threatening situation, Victorians should always call triple zero (000) or visit their nearest emergency department. Those with non-urgent medical needs should still visit their regular GP for everyday care or prescriptions.
For more information, see Urgent Care Clinics on the Better Health Channel website.
Reviewed 22 December 2025
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