Key messages
- You must be a registered immunisation provider in Victoria to order government-funded vaccines.
- Providers are encouraged to place one order per month.
- From April to September, weekly orders (at least 7 days apart) are permitted to support the winter vaccination season. During the rest of the year, orders will be accepted every 14 days if required.
- All government-funded vaccines must be ordered online via .
- Stock on hand must be reported for all vaccines. If you do not hold a vaccine, report zero (0).
- Providers must check vaccines upon delivery and store them appropriately.
Registered providers can order vaccines funded under the National Immunisation Program (NIP) or by the Victorian Government for administration to eligible cohorts.
How to order vaccines
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- Before placing an order, you must apply for an account number with the Department of Health.
- Download the government funded vaccine account application form and submit it to the Immunisation Program immunisation@health.vic.gov.au.
Government funded vaccine account applicationNote: Processing may take up to six (6) weeks during peak periods. Incomplete applications will not be approved.
Under the Australian Immunisation Register Act 2015, all immunisation encounters must be reported to AIR. If you don’t have an AIR provider number, submit an AIR IM004 . If state endorsement is required, include it with your vaccine account application.
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Before ordering:
- Check your last approved order date (via My Account > Order History).
- Complete a full stock count of your vaccine fridge(s).
- Report stock on hand (enter 0 for vaccines not held).
- Combine influenza and other vaccines in one order.
- Order in doses, not packs.
Place your order online via for all immunisation products except rabies.
- One order per month is recommended
- Orders are accepted:
- every 7 days from April to September
- every 14 days during the rest of the year
- Use the suggested monthly order and product history tools to guide your order.
- Avoid overstocking - maintain airflow in your vaccine fridge.
You’ll receive a confirmation email once your order is accepted, along with tracking updates.
Note:
- Orders may be audited, and AIR data may be reviewed.
- Allow 3 business days for delivery (or 5–7 days during flu season).
- There are no deliveries to rural areas on Mondays.
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Vaccines must be received by staff trained in cold chain management.
While unpacking:
- Verify the delivery matches the invoice and is undamaged.
- Contact Onelink immediately if there are issues, including a breached TagAlert®.
- Minimise fridge door opening time.
- Rotate stock to use vaccines with the earliest expiry first.
- Keep vaccines in their original packaging.
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Use the Government Funded Vaccine Account Change of form to update:
- Service name
- Phone number
- Generic service email
- Delivery address
- Responsible practitioner
Notify the Immunisation Program within 5 working days of any changes. Failure to do so may result in account suspension.
Ensure your generic service email is current to receive important updates.
Ordering rabies vaccine / immunoglobulin
Rabies vaccines and immunoglobulin cannot be ordered online.
To order:
- Complete the Post-Exposure Rabies Treatment Order Form or Pre-Exposure Rabies Vaccine Order Form (below).
- Email the form to immunisation@health.vic.gov.au
- Download and complete the Patient Held Record form and for the patient to bring it to each treatment visit.
View Rabies clinical information for guidance if required.
Reviewed 04 July 2025