Key messages
- Ambulance Victoria is responsible for deciding how best to transport a patient.
- Ambulance fees will increase 2.75% from 1 July 2026, in line with CPI.
Ambulance Victoria is responsible for deciding which ambulance resource is best suited to transport a patient.
Consideration is given to the patient's acuity and the urgency of the situation, the location and availability of Ambulance Victoria's resources at the time of the request for transport, and the most efficient use of those resources.
Ambulance Victoria fee schedule
Ambulance fees will increase 2.75% from the previous year from 1 July 2026.
All fees are GST exclusive. Where GST does apply (primarily to public hospitals) Ambulance Victoria will include the GST amount when invoicing.
Road transport fees
| EMERGENCY ROAD TRANSPORT FEES* | All users |
| Metropolitan Emergency Road | $1,477 |
| Regional and Rural Emergency Road | $2,179 |
| NON-EMERGENCY ROAD TRANSPORT FEES | All users | |
| Stretcher | Clinic car* | |
| Metropolitan Non-Emergency Road | $399 | $131 |
| Regional and Rural Non-Emergency Road | $674 | N/A |
Cases with a final priority of 5 or greater are charged at non-emergency rates. The allocation of these priorities is performed during (and by) the call taking processes when contacting Triple Zero Victoria (TZV). These priorities are allocated in accordance with the Non-Emergency Patient Transport Act 2003 and the Non-Emergency Patient Transport Regulations 2016.
* The clinic car service is only available in Metropolitan Melbourne and selected regional and rural locations.
| TREATMENT WITHOUT TRANSPORT | All users |
| Metropolitan, regional and rural | $637 |
Air transport
Air transport fees are not affected by whether a transport is emergency or non-emergency. The type of transport - rotary (helicopter) or fixed wing (aeroplane) - determines the fee.
| Air transport fees | All users* |
| Fixed wing | |
| Variable charge | $2,619 |
| Fixed charge | $3,542 |
| Rotary | |
| Variable charge** | $13,175 |
| Fixed charge | $31,363 |
*Excludes Victoria Police, Australian Search and Rescue, interstate public and private hospitals and interstate ambulance services. These agencies are advised to contact Ambulance Victoria for the applicable fee structure.
** General patients will continue to pay the variable component only for rotary transport.
Note: Air transport fees do not include any road transport associated with the air transport. Road transports are billed separately.
Interstate transport
For all interstate transports, these fees do not apply. Please contact Air Ambulance Victoria who will provide a quote for undertaking any interstate ambulance transport.
Ambulance services payment guidelines
The Ambulance services payment guidelines are for use by Victorian public and private health services and explain who has responsibility for transport and attendance fees for ambulance services provided by Ambulance Victoria.
Hospitals and health services are still able to negotiate payment arrangements between themselves in individual cases.
Updated