Recommendation 49

What the Royal Commission said

The Royal Commission called for a new performance monitoring and accountability framework to:

help mental health and wellbeing service providers to improve their performance
enhance outcomes and experiences of consumers, families, carers and supporters; and
measure service performance from the perspective of consumers, families, carers and supporters.

Performance monitoring ensures services are delivering better experiences and outcomes for consumers, families, carers and supporters. It also provides clarity between the Department of Health and service providers about service delivery expectations and improvement.

What are the opportunities

A new approach to performance monitoring will help make service providers more accountable for delivering supportive services for consumers, and for their families, carers and supporters. It will also enable service providers to improve their services over time to ensure that the mental health and wellbeing system is always becoming better and more useful.

Previous performance monitoring and accountability arrangements for mental health services provide strong foundations but are limited because they focus only on clinical mental health services. This new approach defines service performance through the lens of how they impact consumers and their families, carers and supporters, in line with the broader approach to tracking the outcomes of the mental health and wellbeing system, as described in Recommendation 1.

What are we doing

We created Mental Health and Wellbeing Outcomes and Performance Framework for Victoria.

This Framework combines Recommendation 1 with Recommendation 49, which called for greater performance monitoring. The result is a strategy that directly drives improvement in service delivery.

The Framework was developed in partnership with people with lived and living experience as consumers, carers, families, and supporters, and consultation with diverse communities across Victoria, mental health workforces, service providers, allied health and other key perspectives.

The new Framework includes:

a collective vision for a mental health and wellbeing system that works together to support Victorians
four cross-cutting domains outlining the aspiration for each broad element of the mental health and wellbeing system
meaningful outcomes that specify aspirations for mental health and wellbeing across Victoria and the Victorian mental health and wellbeing system
indicators and measures that paint a clear picture of the long and sustainable path to better mental health and wellbeing for Victorians

Reviewed 09 December 2024

Health.vic

Contact us

Mental Health and Wellbeing Reform

mentalhealth@health.vic.gov.au