Department of Health

Ambulance and patient transport

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Emergency ambulance services are used in Victoria to respond to people who are seriously ill or severely injured due to accident or illness.

Not everyone who phones 000 requires an urgent ambulance response. Ambulances are dispatched according to the medical urgency of the patient’s condition.

Ambulance Victoria is the provider of emergency ambulance services throughout Victoria.

Non-emergency patient transport (NEPT) services are provided by Ambulance Victoria and a range of private patient transport providers.

Ambulance fees

Ambulance Victoria is solely responsible for deciding how best to transport a patient. Different fees apply to different kinds of transport.

Ambulance cover

The cost of ambulance transport is not covered by Medicare. There are a number of ways patients can insure against the costs of ambulance transport.

Ambulance services payment guidelines

The ambulance transport payment guidelines are for use by Victorian public and private healthcare services.

Downloads

IHT Patient Transfer form
pdf 54.83 KB

Ambulance Victoria

Contact Ambulance Victoria on 1800 648 484

Reviewed 10 September 2024

More information

Contact details

Ambulance Program Department of Health & Human Services GPO Box 4057, Melbourne, VIC 3000

GPO Box 4057, Melbourne, Victoria 3001, Melbourne, VIC 3000
Phone +61 3 9096 2164
Ambulance@dhhs.vic.gov.au
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